Hotel-specific: pet and payment policies to confirm before booking
Before booking Condado Ocean Club, confirm three things: its adults-only policy (minimum check-in age 21), payment and deposit rules (only physical credit cards—American Express, MasterCard, Discover, Visa—are accepted; cash and contactless/digital payments are not; a property deposit is required), and the pet policy (online sources conflict, so verify with the hotel). Also check resort-fee inclusions and pool/cabana rules if these matter to your stay.
In this guide
Age and adults-only rules
Condado Ocean Club is an adults-only property and enforces a minimum check-in age of 21. The main guest on every reservation must be at least 21.
All on-site facilities — including the infinity pool on The Deck, bars, restaurants, and event spaces — are reserved for guests 21 and older. If your party includes anyone under 21, the hotel will not permit them to stay.
- Minimum check-in age: 21
- Main guest on reservation must be 21+
- All public areas follow the adults-only policy
| Policy item | What to confirm |
|---|---|
| Minimum age | Primary guest must be 21 or older |
| Younger guests | Guests under 21 are not permitted on property |
| Events/weddings | All attendees must meet the 21+ rule |
Payment methods and check-in requirements
Condado Ocean Club accepts major credit cards—American Express, MasterCard, Discover and Visa—for payments and incidental authorizations. The hotel requires the exact physical credit card used to make the reservation be presented at check-in; digital or contactless payments may not be accepted.
Cash is not accepted for incidentals, and some outlets (for example, The Deck pool/bar) allow only room charges and credit/debit card payments. Bring the issuing card and a matching government photo ID to avoid delays at arrival.
- Accepted cards: American Express, MasterCard, Discover, Visa
- Physical credit card used to book must be presented at check-in
- Digital/contactless payments and cash may be refused for incidentals
- Some on-site outlets accept only card or room charge
| Payment element | What to expect |
|---|---|
| At check-in | Bring the exact physical card used to book + photo ID |
| Cash | Generally not accepted for incidentals |
| On-deck/bar purchases | Room charge or credit/debit card only in some areas |
Deposit, incidentals, and resort fee
Third-party listings note a property deposit requirement (USD 100 per accommodation, per night) at check-in; deposit practices and amounts can vary by rate and source, so confirm with the hotel before arrival.
An 18% resort fee (listed on some booking pages) is used to cover amenities. The hotel’s published resort-fee inclusions include beach access, beach loungers and towels, fitness-center access, in-room bottled water, in-room safe, internet access, and pool access.
- Reported deposit: USD 100 per accommodation, per night (confirm with hotel)
- Resort-fee inclusions: beach access, loungers, towels, fitness center, in-room bottled water and safe, Wi‑Fi, pool access
- Resort-fee percentage noted in OTA breakdowns (confirm current rate and what’s included)
| Fee/type | Typical coverage or requirement |
|---|---|
| Deposit | Reported USD 100 per accommodation, per night (verify) |
| Resort fee | Covers beach/pool access, towels, fitness center, Wi‑Fi, in-room bottled water and safe |
| Valet parking | Valet service available; fee often shown separately on OTA pages |
Pet policy — conflicting sources, so confirm
The hotel’s Google/official excerpt lists a pet allowance for pets up to 25 lbs with a $150 pet fee per stay, but multiple third-party booking sites list the property as not allowing pets. Because sources conflict, you should contact the hotel directly to confirm current pet rules, breed or weight limits, and any fees or paperwork required.
If traveling with a service animal, verify documentation requirements and the hotel’s policy for service animals specifically, as public-facing pet rules can differ from accessibility-related exceptions.
- Some official excerpts say pets up to 25 lbs allowed for a $150 fee per stay
- Multiple OTAs list the hotel as no-pets — this indicates policy may have changed or varies by room/rate
- Call the hotel or your booking agent to get a written confirmation before booking if you plan to bring a pet or service animal
| Source type | What it says |
|---|---|
| Official Google excerpt / hotel page | May list pets up to 25 lbs with a fee (example: $150 per stay) |
| Third-party OTAs | Some list the property as not accepting pets |
| Recommended action | Contact hotel directly to confirm current pet policy |
Room types, extra-bedding, and accessibility notes
Room categories at Condado Ocean Club are listed as: Premium Room (LAGUNA), Premium Room (OCEAN), Room, Terrace (ATLANTIC OCEAN), and Room, Balcony (OCEAN). These room names appear on the hotel’s materials — confirm the specific bedding configuration when booking (king or two queens options are available in several categories).
The property does not offer rollaway beds or cribs, consistent with its adults-only policy. If you require an accessible room or other mobility accommodations, the hotel lists wheelchair-accessible public areas and some accessible facilities, but verify room-level accessibility details before booking.
- Room names to reference when booking: Premium Room (LAGUNA); Premium Room (OCEAN); Room, Terrace (ATLANTIC OCEAN); Room, Balcony (OCEAN)
- Bedding options: some Premium and Balcony rooms list 1 King Bed or 2 Queen Beds — confirm your preference at booking
- No rollaway beds or cribs available (adults-only property)
| Room name (exact) | Bedding notes |
|---|---|
| Premium Room (LAGUNA) | 1 King Bed or 2 Queen Beds (confirm when booking) |
| Premium Room (OCEAN) | 1 King Bed or 2 Queen Beds (confirm when booking) |
| Room, Terrace (ATLANTIC OCEAN) | 1 King Bed |
| Room, Balcony (OCEAN) | 1 King Bed or 2 Queen Beds (confirm when booking) |
Pool, cabanas, and on-site purchases
The Deck infinity pool and pool deck are for guests 21 and older and are open daily (pool hours are listed as 8:00 AM to midnight). Lounge chairs are provided but not guaranteed; the hotel offers cabana day passes for guaranteed seating.
At the pool and some pool-bar areas, the hotel accepts room charge or credit/debit card payments only. Confirm whether cabana or day-pass purchases must be prepaid or charged to the room, and whether tipping or additional fees apply.
- Pool hours: 8:00 AM to midnight (guest-only access, 21+)
- Lounge chairs are first-come; cabana day passes are offered for guaranteed seating
- The Deck accepts room charges and card payments; cash may not be accepted at pool/bar
| Amenity | Payment note |
|---|---|
| The Deck pool/bar | Room charge or credit/debit card; cash not accepted |
| Cabanas/day passes | Offered by hotel — confirm payment and reservation rules |
| Food & drink at pool | Pay by room or card; tipping policies vary |
